WHAT ARE SHIPPING TIMES AND COSTS?
• After you have added the product(s), click on the cart icon on the top right. You can either continue shopping or confirm the order.
• From there login to your existing YCQTEE account and for new customers create a ‘New User’ account.
• Now proceed to checkout, confirm your shipping address and select a mode of payment. For order confirmation click on ‘Place Order’
HOW WILL I KNOW THAT MY ORDER IS SUCCESSFULLY PLACED?
• Once the order is shipped you will receive another sms before your product(s) arrive.
HOW DO I RECEIVE MY ORDER?
• We deliver the products in fully sealed packages to ensure that the product may reach to you in the best condition.
IS IT SAFE TO MAKE PAYMENT USING DEBIT CARD, CREDIT CARD OR NET BANKING?
• All orders shall be partially paid Rs 300/ as token advance and balance can be COD and if the order is fully prepaid then no token advance .
IS THERE ANY COD OPTION AVAILABLE?
IS THERE ANY HIDDEN CHARGES?
WHAT SHOULD I DO IF MY PAYMENT FAILS?
• If your account has been debited even after a failed payment it will be credited to your bank account according to the banking norms within 10 business days. For further assistance connect with us at firstname.lastname@example.org
HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
IS THERE ANY ADDITIONAL SHIPPING CHARGE?
HOW CAN I TRACK MY ORDER?
• Tracking the order will also be available directly through the website,(https://ycqteeshop.shiprocket.co/)
CAN I RETURN MY ORDER?
IS THERE A TIME PERIOD WITHIN WHICH I CAN RETURN THE ORDER?
• All return garments should be packed same way received and sent to us
• Part / Partial return will not be entertained
• In case of any wrong item return amount shall not be refunded neither for the wrong return or incomplete return or partial return and decision of ycqteeshop.com is final
• All jurisdiction to Tiruppur ( Tamil Nadu ) only
WHAT ARE THE TERMS FOR RETURN AND EXCHANGE?
• If in rarest situation you have received a defective product, don’t send it to us, unless confirmed by the Customer Experience Team. Send us images at email@example.com and we will get back to you
• We will initiate a pick up of your product through our courier service. A bonus will be added to your YCQTEE wallet Which you can redeem on your later purchases.
• We do not accept returns on bottom wear products for hygienic factors.
WHEN CAN I MAKE A RETURN?
• If it is different from what you ordered
• If you have received a wrong size
WHEN IS MY ORDER ELIGIBLE FOR RETURNS?
• The product is in an unused, unwashed and undamaged condition
• Brand tags and labels are intact
• Product to be returned with its original packaging.
HOW SHOULD I PACK MY PRODUCT FOR RETURN AND SELF-SHIP?
Courier the products to the below mentioned address:
Address: 2/112A, Sree Colony,
STATE- WEST BENGAL
NEAR- JUBA SANGHA MAIDAN
CONTACT: +91 7439359254
HOW DO I CANCEL MY ORDER?
• If the order is already shipped we cannot do anything to cancel the order. To make changes in the order before it has been shipped feel free to connect with us at firstname.lastname@example.org and we will try to do it for you!